Terms and Conditions

We try to keep all our silver jewellery in stock but there may be times when your chosen piece is at my silversmiths being handcrafted and because it is handmade each piece takes many hours and cannot be rushed. I hope you will understand and therefore delivery may take between two to three weeks. But we will keep you informed on how your jewellery is progressing.

We will be delighted to delivery your jewellery wherever you are in the world. Overseas deliveries will be via International Special Delivery or Airsure.

If you are not satisfied with any piece of jewellery for any reason, simply return it unused ideally within 7 days in its original condition for a full refund or replacement. Please would you be very kind and pack carefully in the original packaging. To guarantee it reaches us safely please make sure you have adequate insurance, we recommend Royal Mail Special Delivery. We do not refund your postage on returns for exchange or refund. You have the right to cancel your order, please contact us if you wish to do so.

In the case of delivery damage or an item being found to be faulty, please would you try to inform us within 48 hours of receipt ( by email ) and arrange for the jewellery and packaging to be returned to us in the condition you received it. In these circumstances the piece will be replaced or refunded and the postal expenses incurred by you will be refunded. Please use Royal Mail Special Delivery.